Shipping Information

 

Track a Shipment

Once your Icebreaker has been shipped, you can track it by logging into your account and viewing the shipment and tracking information shown in your order history. You will also be sent a tracking number in your Shipment Confirmation email.

 

Shipping Process & Cost

Shipping Method Shipping Cost
DPD Free on all orders over £70
DPD £6.95 on orders less than £70

Your order will be shipped once credit card authorizations have been obtained and shipping addresses have been confirmed.

As you will understand, we reserve the right to hold any order for suspected fraud.

Note:We cannot ship to any address outside of the mainland UK.

 

Shipping Options

Properly completed orders will be processed in 1-2 business days. You can expect delivery 2-5 business days after your order is placed on Icebreaker.com.

Please Note:

  • Please expect to receive shipping and tracking information 1-2 days after your order is placed.
  • Unfortunately we are unable to deliver to Islands.
  • We are unable to deliver to P.O. Boxes
  • All orders ship from Osnabrück, Germany. The above shipping times are an accurate portrayal of our service level.
  • Business days are Monday through Friday, excluding holidays.

 

Refunds on Shipping Charges

If we make a mistake and send you the wrong order, or if you receive a damaged product, we will refund the shipping charges to your credit card. And we will feel deeply embarrassed for a bit. (Then hopefully we'll all get over it and move on together, having formed a stronger bond as a result).